Frequently asked questions at General Mariano Escobedo airport
Answers to passenger questions
- How many terminals does the Monterrey airport have?
- How to get from the airport to downtown Monterrey?
- Where is the Uber pickup location?
- Is there free access to WiFi Internet?
- What to do in case of a long layover for a connecting flight?
- What to do in case of loss of luggage or belongings?
- Is there a luggage storage service?
- Do you have currency exchange and banking services?
- Are there pharmacies?
- What facilities and services does the airport offer for special and disabled passengers?
How many terminals does the Monterrey airport have?
Monterrey International Airport (MTY) has three terminals:
– Terminal A: It is the main terminal at the MTY Airport. It operates with international flights and some domestic ones.
– Terminal B: Processes all flights of Skyteam members.
– Terminal C: This terminal operates exclusively with low-cost flights from the VivaAerobús airlines.
A free shuttle service connects all the terminals and parking lots from 5am to midnight.
How to get from the airport to downtown Monterrey?
There are different collective van services that transfer passengers between the airport and the center in 40 minutes, such as: TOTSA, TPA, SUBURBAN, EJECUTIVO, GOLDEN See more . There is also a door-to-door service to hotels and homes. See more
Where is the Uber pickup location?
The arrivals area is usually the meeting point with the Uber driver. However, it is recommended to coordinate with the driver beforehand. Fares to the downtown area, both in regular taxis and in Uber, are around 300 MXN.
Is there free access to WiFi Internet?
The “FreeWifi by Sitwifi” network service is free and for an unlimited time at the terminal.
What to do in case of a long layover for a connecting flight?
There are many shops, some duty free as well as restaurants, snack bars and cafes. The vast majority of gastronomic and commercial establishments are open from 6 am to 10 pm or during flight hours. There is only one convenience store (Hudson News) available 24 hours a day in Terminal C. In turn, the airport has VIP lounges available from 5 am to 10 pm. The VIP lounges represent a great option for a long wait for a connecting flight, or a delayed flight, an early check-in in the morning or for a breakfast, buffet lunch, snacks, drinks and a relaxed atmosphere for rest, relaxation or even work.
What to do in case of loss of luggage or belongings?
For lost luggage you must contact your airline or go to their counter at the airport. In case of losing any belongings inside the terminals, you must go to the Lost Property office located in Terminal A, in the Administrative offices of the Airport.
Hours of operation: Monday to Friday from 9:00 a.m. to 6:00 p.m. Tel +52 (81) 8288-7700, ext. 1575.
Is there a luggage storage service?
At the moment, the airport does not have a left-luggage office or lockers.
Do you have currency exchange and banking services?
The airport has ATMs from different banks in all terminals.
Banamex BBVA Banorte
HSBC Santander Afirme
Scotiabank Intercam Ready Card
Banamex BBVA Banorte
HSBC Santander Afirme
Ready Card Banco del Bajío
Banamex BBVA Banco del Bajío
HSBC Santander Ready Card.
In turn, the San Jorge exchange house is authorized to make purchase and sale movements of the main currencies, according to your needs. It is in the ambulatory area of the AT and TB, from 8 to 22. Contacts: TA: (81) 1088.8339 / TB: (81) 1088.8403
Are there pharmacies?
The Benavides Pharmacy is located in all terminals: (TA & amp; TB) Outpatient, (TC) Last waiting room Hours: 6:00 a.m. to 10:00 p.m. Telephone: +52 33 3688 5212
What facilities and services does the airport offer for special and disabled passengers?
The Monterrey airport has elevators, escalators, ramps, handrails and handrails, adequate signage, and touch strips for blind people.
In case of traveling with a pet or guide dog, you must coordinate it in advance with the airline.
In general, for all special passengers (such as the disabled, pregnant women, unaccompanied minors, seniors), airlines offer special services, which consist of accompanying the passenger to the plane or service wheelchair.